Water & Wastewater

What causes the stormwater odour that happens every spring?

In the spring when the snow is thawing and water is running or following a high wind or storm the odour is related to the stormwater system. The bad odour you notice is a result of stagnant and un-aerated water. In general terms, the “good” bacteria in ponds need oxygen to break down decaying plant and animal material and other materials collected through runoff that end up in the stormwater system. Without adequate oxygen or enough “good” bacteria in the water, the natural cycle is unable to keep up resulting in an odour.

The pond located in Heritage Village off of 107 St is designed to drain along the stormwater system that flows past 105 Ave through The Lakes and into the Manawan Canal north of Sunshine Estates area. During the spring thaw the system carries stagnant and un-aerated stormwater while also collecting stormwater from residential sump discharges via stormwater pipes and catch basins.

Odours detected inside residences may be more noticeable during this time if there are plumbing or venting issues. Most commonly these are dry or clogged traps and/or lack of adequate venting. Below are tips and general information provided for your reference to help you assist in identifying the potential source of the odour before calling a plumber.

For more information on the odour and stormwater concern, please click here.

What do I do if my water bill is unusually high?

Check all toilets, urinals, faucets and outside hose-bibs for continuous water use. Turn off all water fixtures, and listen for running water. Commercial grade refrigeration and air conditioning units use water as part of their cooling system.  Check surrounding property for puddles or heaves in the asphalt or lawn. If you do not find a leak after conducting the above investigation, but still believe you may have a leak, please contact Public Works at 780-939-2590.

How often is the drinking water tested?

Water quality is very important to the Town of Morinville and our drinking water supply is tested daily in accordance with Alberta Environment Regulations.

Who do I call if my water smells, is discoloured or tastes funny?

Contact the Town of Morinville’s Public Works Department at 780-939-2590 during business hours Monday to Friday 8:00 am to 4:00 pm or afterhours call the Utilities Emergency Number at 780-965-0994.

When is a water repair the Homeowner’s responsibility?

When a leak is located on the property owners side of the curb stop (cc) or inside the house.

Does the Town have a sani dump station, RV dump station, trailer dump or RV waste disposal station?

Yes, there is one sani dump in Morinville located at 9908-104 St (in the Ray McDonald Sports Center parking lot). It is free of charge, open 24 hours a day year round, however, the water is shut off during winter months (on approximately October 15).  For more information please contact Public Works at 780-939-2590.

When does the Town camera a residential (service) sewer line? And who pays for this service?

The Town will investigate suspected structural failure (broken, collapsed, or sagging pipes, joint disconnections) following a recommendation from a plumber.

The cost for a sanitary sewer investigation will be recovered at the following percentage:

  • 0% if contributing deficiencies observed in the sewer service are contained on the municipality property (curb stop (cc) to mainline);
  • 50% if contributing deficiencies observed in the sewer service are on both municipality and private property; and
  • 100% if contributing deficiencies observed in the sewer service are contained on private property (house to curb stop (cc))

If a sanitary blockage is caused by roots from trees who pays?

Contact the Public Works Department at 780-939-2590 each situation is assessed on case by case basis. Cost is determined depending on where the blockage occurs.

What do I do if my sewer is backed up?

Do Not:

  • Flush the toilet;
  • Run the dishwasher or laundry machine;
  • Have a shower/bath; or
  • Turn on the taps

Contact the Town of Morinville’s Public Works Department at 780-939-2590 during business hours Monday to Friday 8:00 am to 4:00 pm or afterhours call the Utilities Emergency Number at 780-965-0994.

What Public Works staff will do:

  • When a call is received, a utility operator will come to the address provided and assess the problem.
  • The utility operator will first check the Town’s main sewer lines, both upstream and downstream from the address provided to them.
  • If the main is clear, our operator will instruct you to call a plumber.
  • After the plumber has come out and cleared the line, if the blockage was caused by a structural failure, a work order will be created and forwarded to the Utilities Department. A crew will set up a date and time to perform a camera inspection on your service, providing that a four inch clean out access is available in your home. You may be advised to hire a plumber to replace the clean out or perform further cleaning at your expense.

Who do I call if I have sewage coming up the floor drain in my basement?

Contact the Town of Morinville’s Public Works Department at 780.939.2590 during business hours Monday to Friday 8:00 am to 4:00 pm or afterhours call the Utilities Emergency Number at 780-965-0994. Public Works will check to see if the mains are running. If so, they will advise you to get a plumber.

Can I borrow snake equipment from the Town? Will the Town lend me a snake?

No, the Town does not provide Town owned equipment for private use.

Who do I call if a storm drain or catch basin is blocked?

Contact the Town of Morinville’s Public Works Department at 780.939.2590 during business hours Monday to Friday 8:00 am to 4:00 pm or afterhours call the Utilities Emergency Number at 780-965-0994.