Roads & Infrastructure

Who can I contact with an after hours Utility emergency?

Contact information can be found under the Contact us tab on the Home Page or by clicking here.

How can I report a burnt out or malfunctioning street light?

The Town of Morinville has a maintenance contract with Fortis Alberta, which manages the community’s streetlights. You can notify Fortis and request a repair by simply notifying Fortis through their Streetlight Repair Reporting Map.

Does the Town supply free sand?

Yes, a box containing sand is available for residents to assist in controlling the build up of ice on sidewalks adjacent to their property. The yellow box is located outside the fenced area at the Public Works Yard located at (10102-107 St). Residents must supply their own pails and shovels. Please note this product is not intended for commercial use.

How do I ensure safe sidewalks and driveways during very cold weather?

Mix small rock chips with sand to improve traction. Ice melt is not effective in temperatures below minus 17 degrees Celsius.

Do residents clear any sidewalks?

Under the Town’s Traffic Safety Bylaw, property owners are required to remove snow and ice from public sidewalks adjacent to their property within 72 hours of a snowfall. For information on the Snow and Ice Control Policy click here.

Does the Town have a Snow Dump or Snow Storage Site?

The Town of Morinville operates a Snow Storage Site located at our modified North Sanitary Lagoon. The site is open to Town of Morinville staff and contractors. For information on the Snow Storage Site, including hours of operation click here.

How can I report unsafe road or sidewalk conditions?

Contact the Public Works Department at 780-939-2590 during business hours Monday to Friday 8:00 am to 4:00 pm or afterhours call the Utilities Emergency Number at 780-965-0994.

When are sidewalks and walking trails cleared of snow and ice?

The Public Works Department manages a fleet of sidewalk and trail clearing equipment that is sent out in conjunction with street clearing equipment. Snow and ice control are managed to provide our residents with sidewalks, trails and parking lots that are as safe as reasonably possible. Ice control will be provided on an ongoing basis during snowfalls, frost, freezing rain or any other event that may be dangerous to pedestrians.

Does the Town clear any sidewalks?

The Public Works Department clears snow and ice off sidewalks adjacent to Town owned property, trails and Town managed parking lots. The Town clears snow and ice from Town owned and designated areas only.

I got stuck and a snow plow/grader drove right by me. Why didn’t they stop and help?

Unfortunately operators are not permitted to stop and push other drivers in most cases. Streets must be opened up for the safety of all drivers and if they make too many stops it would greatly increase the time it takes to get the streets cleared. Our main priority is to get the roads opened up for all drivers.

Why was my vehicle plowed in?

Residents are asked to park off-street after a snowfall to allow for proper snow removal. If a vehicle is left on the street when it is being plowed the operator has no choice but to plow around it. Operators do slow down when possible to reduce the amount of snow built up around the vehicle but they must continue clearing the streets to get them opened up as quickly as possible.

My vehicle was towed. What do I do now?

Once snow removal signs are up, residents have 24 hours to remove their vehicles. If a vehicle is not removed it must be towed to allow access for our equipment. If your vehicle has been towed, you are asked to call Enforcement Services at 780-939-7831 to find out which towing company was used and where the vehicle is being stored.

Why does the snow plow leave a large pile of snow across my driveway?

Because snow plows are designed to push snow to the side, snow does get deposited on residential driveways. The Town does take steps to reduce the amount of snow deposited as much as possible. Our graders have snow gates that should reduce the windrow left behind to 4-6 inches. If a street is done with a plow truck there is normally equipment following behind to clear driveways as much as possible. Heavier snowfall can cause larger windrows and while we do our best to reduce this, our main goal is to get the streets opened up for the safe travel of our residents and emergency vehicles.

Are local residential streets cleared?

Yes, however the snow removal priorities are based on emergency access and main traffic routes. Once these priority routes have been cleared, main residential streets are opened up. For information on the Snow and Ice Control Policy click here.

Are local residential streets cleared in new subdivisions?

Yes, though not to the same level of service due to construction debris. For additional information call Public Works at 780-939-2590.

Can I push snow from my driveway and sidewalk onto the street?

No person shall remove snow, ice, dirt, debris, or other materials from any sidewalks by causing such material to be placed upon any other portion of the highway, other public place adjacent to such property other than their own. For information on the Traffic Safety Bylaw (Section 709 Snow, Ice, Dirt and Debris Removal) click here.

What are the snow removal priorities?

The snow removal priorities are based on emergency access and main traffic routes. Once these priority routes have been cleared, arterial roads and the Industrial Park will be cleared.  Next residential streets and lanes will be cleared according to the 5 zones .  For information on the Snow and Ice Control Policy click here.

I have Driveway Gutter Ramps, do I have to move them for the snow plows?

Yes, ramps can easily be damaged or displaced by Town equipment; all driveway gutter ramps must be removed by November 1st. Any damage to Town equipment caused by driveway gutter ramps will be the responsibility of the homeowner as per Traffic Safety Bylaw 24/2012.

When are the snow plows sent out?

The Town of Morinville is committed to ensuring that roads and residential streets are safe and commutable for vehicles and pedestrians. For accumulations of snow below 5cm, sanding will be initiated according to the snow removal priority levels on an as required basis. Plowing will be initiated once snow accumulations reach 5cm or where drift occurs causing an unsafe driving environment. For information on the Snow and Ice Control Policy PWA5/2013 click here.

Who do I call to report broken, missing or vandalized road signs?

Contact the Public Works Department at 780-939-2590 during business hours Monday to Friday 8:00 am to 4:00 pm or afterhours call the Utilities Emergency Number at 780-965-0994. They will require information on the type of sign and location.

How do I report a sidewalk tripping hazard?

The Town of Morinville encourages residents to assist in identifying roadway, sidewalk and trail problems.  Please contact the Public Works Department to report a problem at 780-939-2590.

Who do I call to report a pothole or other road issue?

The Town of Morinville encourages residents to assist in identifying roadway, sidewalk and trail problems.  Please contact the Public Works Department to report a problem at 780.939.2590.